Contact
Ways to reach us
Our location
Cemal Nadir Sk. No: 24, Büyük Milas Han, Ofis 107, Fatih, İstanbul 34112
The pieces are kept here and leave from here.
Visits
This is an office where rugs are kept, open by prior arrangement. If you would like to see a piece in person, write to us before you come.
FAQ
Can I send it back?
Thirty days from delivery. No reason is required and none will be asked for. Write to us and we book the collection with the same courier at our cost, and the refund goes to the card you paid with, in full, once the piece is back with us.
When does it leave, and when does it arrive?
It is dispatched from İstanbul within one to two business days of your order and travels by courier — at your door within three to seven business days of dispatch. Customs clearance is handled for you. We write with the carrier and the tracking number on the day it leaves.
Will I pay duty or tax when it arrives?
No. Shipping, import duty and tax are settled by us before the piece travels. What you paid at checkout is the whole of it.
How do I choose the right size?
Measure the seating group rather than the room — a rug wants at least the front feet of the seating standing on it. Every piece is listed at its exact size, in the system you measure in, so you can hold those figures against the floor you have. Under a dining table, allow for the chairs drawn back; beside a bed, let the rug run out where feet actually land.
How do I pay?
By card at checkout, or with the wallets and payment services your device offers there. Payment is handled securely through Stripe, using the payment fields built into our checkout, so you can complete payment without leaving ANATOLIAN. Your card details go to Stripe and never reach us.
How does a custom rug work?
You send a brief from the custom rug page — the drawing you have in mind, the colours and the measurements. A person reads it and replies in writing with what is possible and the price, and nothing is begun until you have agreed both.
Is there a trade programme?
Yes, for architects, interior designers and studios. Apply from the trade page; every application is read by hand, and what we can offer a practice is set out in writing. An approved practice signs in and asks about any piece.
Get in touch
Have a question about a rug, your order, or a particular piece? Send us a message and we will get back to you as soon as we can.